Do administrative or internal platforms also need to be made accessible?
The requirements focus on digital platforms provided for investors and clients. Platforms that are purely administrative and do not interact with or serve clients are distinguishable from the client-facing platforms covered.
The test is whether a platform interacts with or serves clients and investors, not what the platform is called internally. A back-office tool used only by your own staff sits outside the client-facing platforms the circular addresses. A “back-office” portal that clients log in to does not.
Note. This is an interpretation of the scope. The circular does not expressly provide a blanket exemption for every platform classified as internal or administrative.
Regulatory reference
- Circular
- Rights of Persons with Disabilities Act, 2016 and rules made thereunder – mandatory compliance by all Regulated Entities
- Circular number
- SEBI/HO/ITD-1/ITD_VIAP/P/CIR/2025/111
- Dated
- 31 July 2025
- Where to look
- Paragraph 1 and Annexure I, Section B